FAQ
PRODUCT
No matter what model you buy, you will get the sunglasses you will get the sunglasses with 5 lenses - a colored lens, a black lens, a clear lens, a yellow lens and a silver lens. It all comes in a case with a cloth and the Myopia frame.
The sunglasses are made of lightweight and durable TR90 plastic material with comfortable rubber on the arms and a rubber nosepad. The lenses are made of anti-fogging and anti-scratching polycarbonate with 100% UV400 blocking and polarized features.
Yes - almost certainly! The frame is face-fitting to almost any face shape or size. If you are still unsure, you can find the measurements here:
Yes, you can easily change between lenses. If you want to change lenses, just follow our guide here: https://attaac.com/pages/lens-change-guide
The Myopia frame is made for your prescription lenses. The frame integrates into the frame of the sunglasses on the inside, so you can see where to ride without the need for contact lenses. See how the Myopia frame integrates into the sunglasses here:
Notice: we do not provide the prescription lenses. You will have to go to your local optician and have him/her insert the prescription lenses into the Myopia frame.
SHIPPING & RETURNS
If ordered before 12 CET your order will ship out the same day. If ordered later than 12 CET it will take 1-2 business days to ship out.
Once shipped, the estimated delivery time depends on where you live. You can find the estimated delivery times here:
Denmark
1-2 days
Europe
2-4 days
Rest of the world
4-8 days
Please check your spam/trash folders for a shipment confirmation email. Sometimes our notifications can go to these folders if we are not a contact in your address book.
If you still did not receive a shipment email for your order it might be because you did not provide the email when placing your order. Then please get in contact with us and a Support Agent will assist you as soon as possible.
Yes. You can track your order on our Track your order page here:
https://attaac.com/apps/tracktor/track
Use your Attaac order number and your email address to check the status of you order.
If the product is faulty, damaged or you are not happy with the product, you are welcome to return to us within 14 days.
No. At the moment we do not offer free returns.
Please follow these steps to return your items:
- Download our returns note by clicking HERE.
- Fill out the information in the returns note.
- Go to your local post office and ship your items back to us to the address you see on the returns note.
Please remember to include the returns note in the package you are sending back to us.
Yes. If the order has not been shipped yet, you can cancel your order and receive a full refund.
If there’s an issue with your order - if it is the wrong color, defective, or otherwise not exactly what you wanted - then simply contact us. You will either get a refund or get another product.
REFUNDS & EXCHANGES
Yes. If a product is damaged or defective upon delivery, you can get a refund. In order to get a refund for a pair of sunglasses you are not happy with, the glasses must be returned to us un-used in their original condition within 14 days after delivery.
Yes. If you want to exhance an item you have received, please get in contact with us about the exchange you want to make and send the item back to us.
Once your return is delivered to us it will take no more than 10 business days for it to be processed. We do our best to process them as quickly as possible once they have been delivered to our facility!
Refunds can take 5-7 working days to process depending on your bank. If 10 business days have passed since your return was delivered, please get in contact with us so our team can look into this for you!
If your return is denied, you will be notified via email and the items will be sent back to you.
ORDERING & PAYMENTS
We accept all major credit cards and Paypal payments. We do not accept cryptocurrencies, Klarna, Clearpay or Afterpay payments.
You will be charged for your order when the order is placed and you have received a confirmation email.
Please check your spam/trash folders for an order confirmation email, sometimes our notifications can go to these folders if we are not a contact in your address book.
If you still did not receive a confirmation for your order please get in contact with us and a Support Agent will assist you as soon as possible.
If you experience payment issues it may be due to one of the following reasons.
- DO NOT HONOUR - The customer's bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline.
- NO ACCOUNT – The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank.
- TRANSACTION NOT ALLOWED - The customer's bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method.
- PROCESSOR NETWORK UNAVAILABLE – This response means there is an error with our payment gateway, but don’t worry, we’ll let you know of any issues and let you know once it’s fixed
If you keep experiencing payment problems, please contact your bank and get in touch with our support team here: attaacshop@gmail.com
We offer periodic discounts such as seasonal sales on the store, exclusive savings to email subscribers, etc.
Because we are able to generally offer some type of periodic discount to show our appreciation to our customers, we do not offer gift cards at the moment.
All prices generally include tax. However, international orders might be subject to import taxes. If this is the case, you will receive an email from your local carrier about the import duties for your country.
SPONSORSHIPS
Yes. However, being sponsored is a privilege and responsibility. It is not for everyone, and unfortunately, sponsorship cannot be offered to all that request this support. As a sponsored athlete or event, you are expected to promote our beautiful sport and our products. But feel free to contact us about the possibilities regarding sponsorship opportunities if you are serious about being an ambassador for our sport and for us.
For sponsorships and promotions contact us at: support@attaac.com
One of the best ways to get noticed by us is by tagging us on social media. Then our team can see how you promote our sport and if you fit with our brand.
Tag us on Instagram by using @attaac_official and on Facebook by using @Attaac
MORE QUESTIONS?
Please contact our support team here: support@attaac.com